Healthcare Mystery Shopping

The short-term goal of Perception Strategies' mystery shopping program is to utilize the perceptions of trained observers to identify customer service opportunities. The long-term goal is to increase customer retention and advance a customer-centered culture, thereby increasing revenue.

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Healthcare Mystery Shopping

Service Philosophy

Don’t let the retail-inspired name fool you – Healthcare mystery shopping is serious research.

Our Process

Our shoppers are first and foremost consumers. They are trained to be observant and provide the depth of who, what, when, where and how in each shopping report. However, just like your patients, they are not trained on the ins and outs of healthcare protocol.

Types of Shops

How do you determine exactly what the patient experience is so that you can take action to improve it — satisfaction scores, complaints, anecdotes, hunches? The answer should be healthcare mystery shopping. Learn more about the many ways we get at the heart of your perception issues

Case Studies

Step through various challenges and see how we attacked each problem

Testimonials

See what others are saying